Security industry technical service program

Special solution for security, camera service companies in the field

There is an intense demand for software in the security industry. The reason for this has been the rapid development of the security industry.

What does FieldCo do?

It helps you manage all your work in the field.

Mobile application

Let's imagine a business center that you have a contract with. There are 70 cameras, 2 HD recorders, screen monitors and a cable system connecting the related components at the facility. A monthly maintenance agreement has been made and the products are under warranty, excluding user errors. The administrative affairs manager of the relevant business center reaches you before the maintenance date and shares the malfunction they encountered with you. There are two ways to do this; One of them is to reach you by phone or e-mail and share the details of the fault, and the other is to define a 'customer-type user' to the relevant person via FieldCo. It selects the device that it claims to be defective on the application without ever reaching you, and carries out its request, and the related request is sent to FieldCo. It falls on your panel. It is stated that 3 of the 70 cameras that have received a request have interference in their images. It has been opened with any serial numbers, but it is not a problem because your field personnel can change the correct products with the serial number information on the FieldCo mobile application when they reach the customer.

Web interface

When the technical service personnel reaches the customer, the work order is taken from 'Departure to the Road' to 'Start of Work' and the work is started. First, the cameras are checked and it is noticed that the same problem exists in all three cameras, the electronic cards have taken moisture and corroded. - Corrosion is cleaned with WD40, but 1 of 3 cameras does not improve. As a result, this camera needs to be completely renewed and a new product in our stocks through FieldCo is added to the cost items in order to replace it under warranty. Thus, the product is deducted from the stocks and added to the service form that will be displayed at the end of the job. - Since the product is under warranty, the transaction is reflected in the service form free of charge if we do not specify otherwise. If it was a user error, the field staff had to choose the 'Paid' option. - The staff, who takes a break for lunch, puts the work on 'Hold'. When he returns to work he needs to do a 'Job Start'. Thus, the actual working time is calculated by FieldCo and written on the service form. - When the work is completed, the administrative affairs manager of the business center sends the form on the mobile screen and an e-mail is prepared and forwarded by FieldCo, one copy going to you and the other copy to your customer. Click on the features page to view and examine in detail the other features of the FieldCo application.

Security camera systems technical service program

As Mobim Software, which has been developing a technical service program since 2004, we work with many companies on security and camera systems. FieldCo will be your great helper in terms of device-based or system-based work tracking and field service operation management.

By completing the checklist questions that you have prepared for yourself during installations or maintenance, you will be able to inform the customer of the problems in advance. You will also prevent service repetitions due to the technical service personnel missing something.

Arda Gürsoy BBraun Medikal

The program and the staff are very professional. We have been using it in our company since 2015. They fulfilled all our demands meticulously, thank you.

Mustafa ÜLKER Atmaca Elektronik Sunny

We are able to deliver the work orders received by us to our service network in a fast and effective manner in the electronic environment. We can monitor and intervene these organized works instantly on the system.

Hatice ÇELİK Boğaziçi İthalat SMEG

It is a company that should definitely be preferred due to its unlimited support and assistance.